2 Messages
Escalation needed: bounced around repeatedly with no resolution
I have moved out of the country and need to cancel my internet. This has been an ongoing issue since August, and it is now November.
I have scheduled five call-backs, twice have called directly and was dropped both times, and was finally connected with someone via chat after changing the reason for reaching out. They supposedly scheduled 3 call-backs after being on the chat for over 2.5 hours with 4 different representatives, none of which that actually came through. There is an understandable policy of needing verbal confirmation to cancel services, however I'm now nearly $600 in for a service that I am not using. This is incredibly frustrating for multiple reasons, but mainly because I am doing everything on my part to cancel the service and it appears that xfinity is doing everything on their part to avoid canceling the services I physically cannot use. I am on a student visa and cannot legally work while here, so every single dollar counts.
How do I escalate this issue? thanks.
user_vetstudent
2 Messages
20 days ago
While we're at it, xfinity mobile has been attempting to bill me for $8 for over a year when I have canceled their services after owning all devices outright. I have reached out to their customer service line multiple times, also with no resolution.
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XfinityEva
Official Employee
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1.3K Messages
20 days ago
We appreciate you reaching out and apologize for the experience in trying to complete this request. We can definitely help with that here. We do ask that you send us a direct message with your full name and the address where the service is located.
To send a direct message:
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