Escalation

Xfinity mobile?   Yes I did.  I was advised to go to an Xfinity store to return it but there is no store in my area and I shouldn’t be expected to travel 20 miles to do this. 

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i called again and spoke to a gentleman who was not so aggressive as the original rep. FYI she misled me. outright lied to me and wasted over an hour of my time and your company time insisting I accept this watch that didn’t want!  She eventually cornered me saying that I would pay more for my internet service by not accepting the watch. I found out that the watch has nothing to do with internet; it’s linked to mobile service. She had told me she didn’t even realize I had mobile service with Xfinity!  She cost Xfinity the hour with me, my dissatisfaction with her service, the time I spent trying to fix what she did, time posting here, cost to ship the watch to me, cost to have fedx come to my house and send it back and , administrative time to adjust the account and credit the charge.  That is a lot of negativity and money she cost to a customer who simply called to disconnect a land line.  Thank you for your assistance here.  

Thanks for the update I'm glad you were able to speak to a Xfinity mobile agent to get your concerns resolved. Feel free to reach out to us anytime and thank you for being the best part of Xfinity