If you have not already unplug all equipment in your house including your modem for the internet and then plug them back in and wait for them to come back up. If all is back up and you are still experiencing the problem you may need to do a system refresh which you can learn about here https://www.xfinity.com/support/articles/x1-system-refresh
Note - if this still does not solve the issue, verify that the package you subscribe to includes this channel. You can look here to see if this channel moved to another package
user_a19bnc, Thank you for reaching out to Xfinity Support. Let us know if you still need assistance or if the help the contributor shared did the job.
sailorbear510
Contributor
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64 Messages
16 days ago
If you have not already unplug all equipment in your house including your modem for the internet and then plug them back in and wait for them to come back up. If all is back up and you are still experiencing the problem you may need to do a system refresh which you can learn about here https://www.xfinity.com/support/articles/x1-system-refresh
Note - if this still does not solve the issue, verify that the package you subscribe to includes this channel. You can look here to see if this channel moved to another package
https://www.xfinity.com/support/articles/id11-channel-lineup
As a rule of thumb, under guide view, select Free to Me which filters only channels you get and try to access the channel again.
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XfinityAngie
Official Employee
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2.1K Messages
15 days ago
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