Visitor
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4 Messages
Everyone on our street has the same issue…internet and cable not working
We have NOT had real service in a month now ever since Xfinity “upgraded” us by adding amplifiers to all of the poles. We have had technicians out as well as our neighbors and they do the same old “let’s change out your box” thing. That is not the problem. It was working perfectly fine until you changed stuff at the poles. I have had to start over from the beginning every single time I contact support. It’s annoying and frustrating at best. Next tech is coming out in October! The neighbors met and we are all talking about our options. Starlink looks like what we will be doing next.
XfinityArmand
Official Employee
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2.4K Messages
1 month ago
Hello @user_opkix1! Thanks so much for taking the time to reach out to Xfinity Support. WE are so sorry to learn of the issues you're having with your service. No worries! You have reached out to a team of dedicated experts here to ensure your issues are addressed and that you're having a top tier experience with your service. Please feel free to shoot us a private message with your details so that we can get to work on this for you right away.
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