Visitor
•
1 Message
Everything ordered was not received
Hello, I did not receive my modem and router, I only received the streamer. I only received one tracking number.
Visitor
•
1 Message
Hello, I did not receive my modem and router, I only received the streamer. I only received one tracking number.
XfinityAdrienne
Official Employee
•
1.8K Messages
17 days ago
Good Morning, @user_tvlsio! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear that you have not received all the equipment as expected, it certainly is not what we want for our customers. We can certainly take a look into the account together and see what is going on with the other device. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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