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user_65ssj3
1st Topic

Visitor

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2 Messages

Friday, October 10th, 2025

Existing cable needs to be buried

This is 5th time I am contacting Xfinity.  Please set up appt immediately to have existing cable line buried as it is out of the ground several feet.  It needs entire re-do since it was originally done Oct 2023.  

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2 days ago

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XfinityJeff

Official Employee

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278 Messages

9 days ago

Greetings @user_65ssj3, and thanks for reaching out on the community forums with the issue, I hope Friday is treating you well so far. I am so sorry that you are still dealing with the issue with the line, but you have reached the right team of experts that can assist you getting this resolved. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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user_65ssj3

Visitor

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2 Messages

This has finally been taken care of.  An Xfinity tech came by Monday and set it up to be done.  He also advised that the old cable line was a temporary line, which is why it wasn't buried too deep.   I was never told 2 years ago that it was a temporary line.  Another Xfinity person came by, buried the new cable line and after he was gone, I saw the old line was still in my yard sticking out a couple feet posing a hazard. I put in another request for someone to come back to remove the old line.   Never saw anyone, but while in my yard today I noticed the old line was removed.  

Started working on this Sept 19th,  and as of today, Oct 17th, I can finally say case closed after almost a month. 

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2 days ago

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XfinityThomasA

Official Employee

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2.9K Messages

 

user_65ssj3 - Thank you for the update and letting us know this issue has been resolved!

 

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2 days ago

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