Visitor
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1 Message
Existing customer looking for promotional options
Hello, I recently updated my plan online to 300 Mbps Internet and Popular TV/TV Plus, but my bill is higher than expected ($219/mo). I would like an official representative to review my account for any current promotional discounts or retention offers to lower my monthly cost while keeping my internet speed and core channel package. Thank you!
XfinityOrlandoM
Official Employee
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3.6K Messages
3 days ago
@user_zb0gu5
Thanks for reaching out to us, as a customer myself, I know how important it is to have the best plan at the best price for the services that fit my household needs.
I'll be happy to look at your account to see what available options we have. To get started, please send me a direct message including your first and last name and complete service address
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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