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Jators
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09/16/2026 5:31 PM

Existing legacy internet customer — need help moving to unlimited plan

Hello. I'm an existing Xfinity 2 Gig Internet customer and my account is still on a legacy plan with the 1.2 TB monthly data cap (as well as Xfinity X1 and Home Security).

I understand that Xfinity's current Internet plans include unlimited data. I'd like to migrate my account to the equivalent or similar unlimited data plan and use my existing equipment (an Arris S34 modem and Unifi Dream Router 7 with mesh network) and Xfinity TV and Home Security for the same or close to what I'm paying now. I don't need the Xfinity gateway. My network runs on old Cat5 cable and wired speeds top out at about 1Gb/second so I don't really need the 2Gb speed. Is this possible? I have called in to Xfinity a couple times and the agents more or less tell me that it can't be done. I've been an Xfinity customer for over two decades and you've always been able to help me in the past. 

Can an Xfinity representative please help me review the current unlimited plans available for my account, including any available promotions?

Thank you for your time.

Jim 

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6 days ago

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XfinityMartyR

Official Employee

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3.7K Messages

6 days ago

 

Jators Hello, and thank you for reaching out! We would be more than happy to help find a Next Generation internet plan for you. It sounds like you may have an old triple play bundle with TV, Internet, and Xfinity Home Security. This may be why it's been a struggle for you when reaching out. Our team can take a look, review your account, and see what options may be available to you. 
 
Please send us a direct message.
To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


How to: Direct messaging within the forum

 

 

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XfinityMartyR

Official Employee

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3.7K Messages

6 days ago

 

Jators Thanks again for reaching out! As discovered you do have a legacy triple play package which does require a complete rebundle of your services to enroll in one of our newer plans. However, I'm glad we were able to simply add on Unlimited Data for $30.00 per month to your current plan. Take care! 

 

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