Expired Xfinity Prepaid Promotion Card

I had a $500 Xfinity Promotion Card that expired last month and I didnt realized it had that expiration date. I wasnt able to use the funds. I need help to re-issue the card.

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XfinitySara

Official Employee

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2.6K Messages

20 days ago

We can help submit that request on your behalf, @user_gkh2ty! Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_gkh2ty

Visitor

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2 Messages

@XfinitySara thank you my issue was resolved and received a replacement.

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13 days ago

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@user_gkh2ty, glad you received a replacement and your issue was resolved, thanks for letting us know. If anything else comes up down the line don't hesitate to reach back out by creating a new post on our Xfinity Forums page!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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13 days ago

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Customer Service

user_gkh2ty

Expired Xfinity Prepaid Promotion Card

XfinitySara

user_gkh2ty

XfinityAbel

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