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user_wx9w8a
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4 Messages

Monday, May 25th, 2026 3:43 PM

Exposed wires in community

I had an xfinity person visit already. I tried Twitter. I tried virtual support. I tried community forums. I tried calling. I need someone to fix  exposed pedestal wires in my community. Mount Airy, MD. Violet Ct. 

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19 days ago

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XfinityBrianH

Official Employee

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2.3K Messages

26 days ago

 

user_wx9w8a  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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user_wx9w8a

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4 Messages

I did that and they closed the ticket. No help has been given. 

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19 days ago

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XfinityDemetrise

Official Employee

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218 Messages

Yes I understand.  I'll be happy to take another look for you.  To do so, please follow the steps listed above to send a direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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