Hello @user_l2mize and thanks for posting on our Xfinity Community forums!
I can understand why you're concerned, especially if you believe you may be paying for an extender that you never received.
To help us better understand the situation, could you provide a few more details?
Did you specifically order an extender, and if so, how was the order placed (online, through the Xfinity app, over the phone, or in a store)? Also, approximately when was the order placed? That information will help determine what may have happened and what options are available to review the order.
XfinityCliff
Official Employee
•
473 Messages
9 days ago
Hello @user_l2mize and thanks for posting on our Xfinity Community forums!
I can understand why you're concerned, especially if you believe you may be paying for an extender that you never received.
To help us better understand the situation, could you provide a few more details?
Did you specifically order an extender, and if so, how was the order placed (online, through the Xfinity app, over the phone, or in a store)? Also, approximately when was the order placed? That information will help determine what may have happened and what options are available to review the order.
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