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Saturday, October 26th, 2024 6:05 PM

Exterior cable box cover blew off during hurricane

Exterior cable box cover blew off during hurricane. The gray box where the cable comes into the house. It is 12 1/2” x 9”. How do I get it replaced?

Official Employee

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1.4K Messages

27 days ago

Hi there, @user_tx43oc ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that the cover blew off and needs to be replaced. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

7 Messages

I don’t see a “Direct  Message” icon. 

7 Messages

@XfinityRichard​ I don’t see a “Direct Message” icon. 

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