Exterior Cable/Hardware Removal

user_f3ypmz Thank you for reaching out and asking. Typcially they can be removed by yourself if you desire You can cut and remove the cable on your property, as long as it's not part of the active utility infrastructure.
Coaxial cables are low voltage and generally safe to cut, but avoid cutting near power lines or shared conduits.
Use insulated tools, wear gloves and safety glasses, and seal any holes left in the siding with caulk or foam to prevent water or pest intrusion, or we can put in a request to have a tech come out and remove it. Please feel free to send us your full name and the complete address via our DM. 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e