Exterior Gray Weatherproof Box

My house does not have Exterior Gray Weatherproof Box with all the coaxial cables exposed to sun and rain. I reached out few months back to a customer service rep and they mentioned it would be installed but no one came. Please help to install it at earliest.

Responses

Oldest First

Selected Oldest First

XfinityDilary

Official Employee

•

3.5K Messages

7 hours ago

Thank you for posting on our community forums, user_02uyjf. I'd be happy to help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

1

0

U

user_02uyjf

Visitor

•

2 Messages

I posted a message on Direct Messaging chat, when would someone reach out or get back to that message ? I also tried talking to a agent which took 10-15mins for each reply, which is not sustainable, would appreciate faster turnaround

Like

Reply

4 hours ago

0

Customer Service

user_02uyjf

Exterior Gray Weatherproof Box

XfinityDilary

user_02uyjf

New to the Community?