Extortion practices of Xfinity -ILLEGAL CORPORATE POLICIES

How is Xfinity allowed to circumvent the law and practice extortion? After 8hrs of dealing with the most deplorable customer service (mainly from the corporate rules the individual agents were bound to) I was forced under duress to sign a more expensive contract or go without internet.  I own all my equipment and it has worked flawlessly on the Xfinity network until I went over the arbitrary data cap.  Then, like the despicable greedy corporation they are they started charging exorbitant fees.  So I call them to discuss my options, which are:

1- pay borderline criminal over limit fees

2- rent ($10 a month) their terrible modem (consistently ranked one of the worst) and they will bundle unlimited data (while actively viewing your network INSIDE your house)

3- (multiple agents and supervisors tried to hide this one) pay $30 a month for unlimited 

I was then told if I choose option 2 I can pay to rent the modem but leave mine hooked up and still get the unlimited data, this turned out to be a direct lie (two different agents lied to me)

So after going with option 2 and leaving my modem connected all works fine for about 3weeks until the middle of one work day Xfinity turns off my internet, without notice.  I was in the middle of a video conference with a client (both my wife and I work from home).

After about 3hours on the phone with “customer service” they finally figured out that they decided to deactivate my modem, without notifying me.  So then I spent the next 5 hours on the phone with them trying to activate their modem which would not work then I had to go to the Xfinity store to exchange the modem for a new one (they wanted to charge me to ship one). The second new modem from Xfinity also did not work.  So they scheduled a technician for two days later, remember both myself and my wife work from home and we would be looking at no internet or ability to work for two days.  So I asked to test my personal modem (that has worked no problem) we put it back on and it instantly works THEN the agent disables it and says I need to sign a new more expensive contract to keep this modem active for two days till their technician can come inspect their modem and fix the problem they created!

Under DURESS I signed the higher contract despite the fact that they were unable to give me any sort of confirmation that they could get their modem to work and/or would honor the lower price bundle that they had offered me three weeks prior if they got their modem to work.

This is clearly a deceptive company, they are breaking the law and a danger to society.  They have illegal business practices, if you have had similar experiences I [Edited: "Solicitation"].

Shame on you Xfinity, you are a criminal organization and offer no benefit to this world.  

The people of this country can and will do better than your tyranny.