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user_pxo3k8
1st Topic

2 Messages

Sunday, April 13th, 2025 1:22 PM

Extremely Disappointed and In Need of Help

I have been a loyal customer for almost 9 years. I have a time sensitive issue that I have been trying to have resolved for days and no one can seem to help me. I have been looking for a supervisor or someone to help me with no success. Xfinity is about to lose my business. 

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Updated 

7 days ago

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XfinityEva

Official Employee

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1.6K Messages

7 days ago

Thank you for taking the time to contact us about your concern. We are happy to help with any questions or concerns you are having. Can you please elaborate a bit more about what is going on?

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user_pxo3k8

2 Messages

I am moving on April 16 and I’m being told that the earliest date a tech can come to my new home is May 7. I work from home and have to have Internet service. I’ve been a loyal customer for years and I don’t understand why it takes 3 weeks to get a technician to my home.

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7 days ago

0

XfinityEva

Official Employee

 • 

1.6K Messages

Thank you for those details! Are you looking for a professional installation at the new address? We can take a look at the location and verify the options for installation. A lot of the time you are able to take your equipment and self0 install at the new location. 

 

May I please ask that you send us a direct message with your full name, current and new address? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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