Visitor
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2 Messages
Extremely Poor Customer Service!!!
Let me start by saying I have been a Xfinity customer for many years. Over the last year or so the service for my area has significantly declined, yet I've never complained. On 6/17/25 my internet went out, which is at least the third time recently and I work from home. So, after numerous attempts through the app to solve the issue, I called customer service. The best they could do was an appointment for 6/23/25!?!?!?!! I pay $270 a month for service I CANNOT use, and you can't even send a technician out??? To make matters worse on 6/17/25 I saw a Xfinity service truck at the end of my street, yet my service was not restored. I've never complained about the bill, but the lack of customer service for the size and reputation of the company is astounding! The service I pay for is out and you expect me to wait a week for someone to even come and look at it? I've never expected you to wait a week to get paid.
Accepted Solution
XfinityEricB
Official Employee
•
2.3K Messages
15 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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