False incentives

No I didn't not. It's the same as when I got it. I was told that when I first got my service and it has it in the app. It said claim ur free year of mobile service and that is what I used to get the mobile line!! It said I was eligible. I have the screenshots to prove it. 

@user_0xa9zh My team will need to get your account information to escalate this to our mobile team.

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I tried that before this and they were absolutely no help at all!! I did the chat with support through the app. The first guy wasted 20 mins or so and then said he doesn't have access to mobile so he's going to transfer me. The second guy said he understands and knows how I feel but that promotion is only for 300 tier internet not the one I am on! I said well why was I told by one of ur guys when I first got it that I can get free mobile for a year? Why did it say in the app under my account that I'm eligible and to claim it here?! I hit that button to get the mobile line. He just said sorry unfortunately ur not eligible cause it's only for 300 internet tier. That's ridiculous!! It was offered and said im eligible under my account!! It should be honored since it was in my account and that's what I used to sign up, instead of using an excuse. I'm soo frustrated over this!!