Visitor
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1 Message
False information at the Xfinity store
I am a senior citizen and I’ve had Xfinity over 20 years and decided to go into the store to talk to a real person about lowering my bill. The representative told me I needed to add Xfinity mobile to lower my bill and none of my channels would change. Assured me, my channels would not change. I got home and realized I no longer have Peacock with my diamond rewards or Max or showtime. I later called Xfinity customer service and the nice lady informed me that I did not need to sign up for Xfinity mobile to receive my deal. I am truly upset that they would do this with no issues no conscience.
XfinityVianney
Official Employee
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2.3K Messages
1 day ago
Thank you for reaching out and creating a new post. I hope you are doing well today, besides the current experience you posted about. I'm sure making the changes and noticing you lost channels was less than ideal, along with needing to sign up for mobile. We certainly never want you to feel you have to accept a service to acquire a new plan. I can absolutely review this further and ensure your feedback is heard. To get started, please send me a direct message with your full name and service address. I'll be glad to help.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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