Visitor
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1 Message
False promises
For 3 months i keep getting told that 2 xfi pods would be sent to me they even go to the point of sending me a “fake” order confirmation and then nothing. Is this something that will get resolved or something that i would need to deal with in small claims court?
EG
Expert
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116.4K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.6K Messages
10 hours ago
@user_e8x671 Thank you for making us aware that you haven't received the order for these 2 xFi Pods. I would be more than happy to review your account to check the status of this order. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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