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Ikedread
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Regular Visitor

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3 Messages

Saturday, January 31st, 2026 11:30 PM

Fdx service Boston MA with xb10 upgrade info

I see that Fdx is available in Boston but info is limited, I would like to update to the xb10

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26 days ago

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XfinityMarcus

Official Employee

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2.1K Messages

1 month ago

@Ikedread thank you for using the Xfinity Community Forums page to reach out regarding FDX availability. We can definitely check if your location specifically is one that has FDX service/XB10 access. Are you an existing Xfinity customer, or would you be starting an entirely new account?

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Ikedread

Regular Visitor

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3 Messages

1 month ago

Existing customer currently, information or help would be nice

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XfinityMarcus

Official Employee

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2.1K Messages

@Ikedread No problem at all, let's see what options are currently available for your account. Please send over a direct message with your full name and complete service address included. 

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_e7d7e5

Visitor

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7 Messages

26 days ago

I would also like to see if the xb10 is available at my address

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XfinityMatthew

Official Employee

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1.5K Messages

@user_e7d7e5 We can certainly check your eligibility. Please send us a direct message with your full name and the service address to get started.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Thumbs up

Reply

26 days ago

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