Visitor
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1 Message
Feedback on outages
Twice this week my internet is down. The scheduled maintenance (including advanced notification) was supposed to be Mon 8/11, but it never happened. Then internet was down Tuesday morning 8/12 without any advanced notice. Received a notification that the maintenance was unsuccessful. Then internet is down again today Thu 8/14 at 6:15am without any advanced notification again. This is disappointing, especially with the fact that I work from home.
EG
Expert
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113.2K Messages
27 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1K Messages
27 days ago
@user_cz19gs Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. Our scheduled maintenance windows typically start around 1 AM to avoid impacting customers. When service interruptions occur without notice the best way to get information is to visit our support center or pull up the Xfinity app for the banner notification. While we try to mitigate those interruptions there are instances outside of our control and our awesome technicians work as quickly as possible to restore service as we all understand the impact it can have on our customers lives.
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user_7fzr2z
Visitor
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1 Message
27 days ago
I have to clock out for work around 2pm everyday on my work app my jobs uses. I tried clocking out from 2pm today. It is now 9:15 and I’m still unable to clock out. The app I use to clock out after my shift uses my WiFi. I pay so much money for internet and can’t get proper internet to save my life.
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