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user_21v228
1st Topic

Visitor

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1 Message

Saturday, August 16th, 2025

Feedback regarding a recent chat

I’d like to provide feedback about a recent Xfinity chat agent who resolved my issue but needs to be coached on professionalism and not wasting the customers time. I tried to provide feedback via the survey question after the chat ended but for some reason it didn’t accept my response to the feedback. I have screenshots of the entire chat. Please contact me to get more details on a very very very poor customer experience with a live chat agent.

#customerservice #unprofessionalism 

Question

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Updated 

25 days ago

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XfinitySara

Official Employee

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2K Messages

25 days ago

Hello and thank you for bringing this to our attention, @user_21v228 . You've come to a great place for support! Our Digital Care Team would love to review this and help in any way we can. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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