Visitor
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1 Message
🙄😕😭
Our phones got messed up during the pour over from Boost Mobile to Xfinity mobile we were at an Xfinity store now they can't do anything to put our phones over when I try to go back to Boost Mobile I broke my contract and I can no longer go back there Where Do We Go From Here me and my children are not without phones after thinking we were doing something good it turned into a horrible experience our phones are fried and now they need to be replaced I've been in the Xfinity store three times and called in numerous times and they keep repeating the same thing saying the steps turn my phone off turn it on what's the Sim download the E Sim they even gave us a Sim at Boost Mobile like a hearts and that you inserted nothing has worked I need help I need answers I need our phones replaced
XfinitySara
Official Employee
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2.9K Messages
11 days ago
Hey there, @user_em2hh8. You've come to the right place for help! How about we take a closer look and help in any way we can to resolve this for you? Could you please send our team a direct message to continue?
How to send us a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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