Fiber Optic and options with xfinity

Fiber was just installed in my neighborhood, and I'm reviewing whether it makes sense to switch my internet and mobile service. I currently pay $138 and with fiber it would be $80, so it would be considerable. I would like to stay with Xfinity, so I'd like to see whether Xfinity has any retention offers or current-plan pricing available for an existing customer. Can you review my account and tell me the lowest total monthly price you can offer me?

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XfinityPaula

Official Employee

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2.5K Messages

38 minutes ago

user_tt67w8 Hello there! I hope that you are looking forward to the weekend. Thank you for reaching out to us on our Xfinity Forums for help with the account and services. I love when we have options in providers, so it's exciting to be able to assist you with what offers we may have to help keep you with Xfinity for all of your services.

I am happy to review things for us.

Since this is account specific can you please send us a direct message with your name and service address?

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_tt67w8

Fiber Optic and options with xfinity

XfinityPaula

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