File a complaint against Jasmine B, escalation specialist

I have been waiting for over two full business weeks for your "escalation specialist, Jasmine B.

(Jasmine B.  

Escalation Specialist

Xfinity | Executive Customer Relations

Office: [Edited: "Personal Information"])

to respond to my follow up to her email about wrongfull account charges to an account that has been paid off and closed since 2022. Besides having to wait for two weeks for a response from her, I would also like to point out when I went 4 days without responding due to a double funeral I had deal with, zhe sent a very unprofessional, very passive aggressive email. For an escalation specialist, she's terrible at de-escalating. I look forward to being contacted by an employee that will actually complete their job.