Visitor
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1 Message
file a complaint
I want to file a complaint against your lack of customer service. I have had representatives provide incorrect information and has caused me to loose money and clients I asked for supervisors to contact me had representatives laughing in the background of the calls as well as being put on hold without being told I was being placed on hold or silent. I would like someone to contact me back and pull and review the calls. Yes.. you will hear me upset and yelling because I was getting poor service with compassion nor empathy. asked for my address to be updated multiple times which it has not.


XfinityKassie
Official Employee
•
2.4K Messages
25 days ago
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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