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user_83dadf
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6 Messages

Monday, October 21st, 2024 4:03 PM

File Executive Complaint w/ cc to Illinois Att General

Today I submitted my FOURTH hazard notice - your cable laying on my garage - because I have received no action for the THREE previous notices. Meaning ... THE CABLE IS STILL LAYING ON MY GARAGE!

[Edited: "Personal Information"]

If this is not addressed this week, I am notifying the Illinois Attorney General.

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1 month ago

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XfinityWilliam

Official Employee

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1K Messages

1 month ago

 

user_83dadf We cant take a closer look at the cable laying on your garage. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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user_83dadf

Visitor

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6 Messages

Nope. Won't jump through any more hoops. 

If you need an more info, direct message me... and I'll respond

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1 month ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

I understand not wanting to jump through hoops @user_83dadf. Rest assured, our team is on your side and wants to make sure this gets resolved as soon as possible. You've reached the right team to help but unfortunately, we don't have a way to initiate Direct Messaging on this platform. We will be happy to look further into cable concerns and if needed, reach out directly to our dedicated local team to see if we can push things along. To get started, can you please send us a Direct Message with your name and service address?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_83dadf

Visitor

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6 Messages

Ain't gunna happen.  Find a way to contact me or I go to the Illinois Attorney General

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1 month ago

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XfinityEricB

Official Employee

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1.7K Messages

 

user_83dadf We are here 7 days a week to assist. Should you change your mind and want our assistance, we are more than happy to help once you can provide us your information through direct messaging. We are not able to initate the Direct messaging per our guidelines, but we would love to help once you can get us the information we need. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_83dadf

Visitor

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6 Messages

My level of frustration is at a peak.

Of course you do't make it easy to talk to anyone.

I follow your directions and cannot find any such "Direct Message chat icon"!!!!!!!!!!!!!!!!!!!

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1 month ago

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