Visitor
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1 Message
Filing a Compliant
I'm looking to file a compliant. Reason being i recently move into my new home. I've made an appointment on march the 4th to have services put in my new home on march the 28th from the time frame 1-3pm. On the day of the appointment the technican never came and i had to call to find out why. The representives couldn't give me an answer and i had to redo my appointment for march 31st. Here we are today (03/31) i had an appointment from 3-5 a technican again did not show up and i had to call again to find out why I was told it was due to work load. This is after I received that a text stating technican was arriving to my home but they indeed did not show up. I had to RESCHEDULE a third time from Xfinity to come to my home TOMORROW (04/01) to put internet into my home. I find this unacceptable, disrespectul, and inconsiderate of my time.
XfinityDena
Official Employee
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4.2K Posts
2 hours ago
@Keironb33
Thank you for taking the time out of your day to bring your experience to our attention. I do understand where you are coming from as it is frustrating to wait and take time off work for an appointment and then have to do it again because it did not work out. I will be passing this along to our leadership team. We want customer service to always be our best 'product' and want you to always have an exceptional experience when you need to reach out or have a technician to your home. I'm sorry this was not the case. I would be happy to add a guarantee credit to the account. A guarantee credit is part of our commitment to a better customer experience. Our commitment to every customer is to respect your time, simplify your experience and make things right if we fall short.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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