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user_27z0k8
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Monday, February 24th, 2025 9:34 PM

Firewall Call

I just received a call,  the caller ID came up as Xfinity Store By Comcast. He asked if my Modem was flashing or solid,  when I said solid he said something is blocking my Firewall. He asked if I knew how to login to my Modem I said no, he asked if now was a good time for him to walk me through it, I said no,  he rushed and said call back when ready and hung up.  Indian accent, call center background.

Question

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Updated 

10 days ago

33

1

XfinityDemitrius

Official Employee

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1.8K Messages

2 months ago

Hey @user_27z0k8, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent interaction you encountered. If you ever suspect a call may not be legitimate, we do recommend hanging up and calling us directly at 1-800-XFINITY. We also recommend visiting our Latest Cybersecurity Alerts page where we list some Comcast Security Alerts and Top Phishing Scams. 

2

user_479eaa

Visitor

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1 Message

I too just received this call telling me my Xfinity firewall has been comprised and I hung up. Called back and it was Xfinity.  What does this call mean & should I be concerned?

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10 days ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

@user_479eaa The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329.

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10 days ago

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