Visitor
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1 Message
Flex box already returned
Flex box was returned months ago when we upgraded our modem because we never once used it.. We recently fully switched to a different carrier and returned the upgraded modem. I'm now getting messages from Xfinity saying I need to return the flex box but this was already returned. I spoke to a chat agent about a week ago and explained the situation to him. He looked into it and said he had put a note on my account to ensure I would not get charged for this and not to worry. I'm still receiving these messages though and worried I'm going to get charged. I'm not sure what I need to do- Thank you.
Community Best Answer
XfinityBrianH
Official Employee
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2.4K Messages
7 days ago
Thanks so much for giving us the opportunity to assist you with your equipment issues! Please reach out to us again if you have any other concerns we can help with.
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XfinityOrlandoM
Official Employee
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3.6K Messages
7 days ago
@user_810cjg
Thanks for reaching out. I’m sorry for any inconvenience. I’ll be happy to review your account and make sure you’re not charged for the wireless Xfinity streaming box.
To get started, please send me a direct message with your first and last name, along with your complete service address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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