1 Message
Follow up for service for Ticket # [Edited]
Follow up for service for Ticket # [Edited: "Personal Information"]. I submitted request for service last week and have heard nothing. The wires/cables are having near the ground after being yanked on the pole to which they were attached by our local trach truck. The box housing the wires is on the ground. When can I expect to receive a response and schedule an appointment to have this repaired.
XfinityPeterH
Official Employee
•
1.8K Messages
2 days ago
I'm really sorry to hear about the trouble you're experiencing with the wires and cables. I understand how frustrating it must be to wait for a response, especially when the situation poses a potential hazard.
To expedite the resolution, could you please send us a direct message with your full name and address? This will help us locate your service request and schedule an appointment to have the issue repaired as soon as possible.
Thank you for your patience and understanding. We're here to ensure your service is restored promptly.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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