Skip to main content

    Support

    Offers

U
user_zsd4qw
1st Topic

1 Message

Thursday, February 20th, 2025 1:39 AM

Follow-Up on $300 Gift Card for Ultra-Fast Internet Plan

I signed up for the Ultra-Fast Internet plan ($50/month for two years) under the special student offer as advertised (refer to the attached image). One of the promotional benefits included a $300 gift card upon signing up.

My service was installed on August 31, 2024, and it has now been over six months, yet I have not received the gift card. I would appreciate an update on the status of my reward and any steps I need to take to claim it.

[Image Removed: "Personal Information"]

Question

 • 

Updated 

23 hours ago

 • Edited

15

2

0

Was this helpful?

EG

Expert

 • 

108.6K Messages

23 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityThomasA

Official Employee

 • 

2.1K Messages

23 hours ago

Thank you for choosing Xfinity and for joining us here on the forums,

user_zsd4qw. You can track the status of your incentive here. 6 months sure seems like a long time and I'd like to take a closer look with you. If you can please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

0

0

forum icon

New to the Community?

Start Here