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user_h54g8i
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10/08/2026 8:20 PM

Followup to Property Damage Ticket

I opened a Property Damage Ticket yesterday and would like a copy of your Surface Restoration Policy. 

Thank you, 

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2 days ago

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XfinityBenny

Official Employee

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1.8K Messages

9 days ago

@user_h54g8i Thanks for adding a post to the community. The case manager in charge of resolving the investigation and claim is able to provide those documents. They'll also make sure to stick with you through the process until it's taken care of. Stay in contact with them for all questions concerning the damage. Count on us here for any service or account questions. 

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user_h54g8i

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Who is my case manager for ECM0025934035

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2 days ago

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XfinityShawn

Official Employee

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2.7K Messages

 

user_h54g8i We would be able to provide that information through DM.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

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2 days ago

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