Visitor
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1 Message
for a service provider you have forgotten the most important service any company offers…..Customer service.
Called in to Xfinity customer service to have a simple issues take care. Was answered by the AI customer service, which is not helpful and isn’t able to assist with a simple mobile service question. 9 phone calls and still no help and no one to talk with. On line assistant also not able to assist. Local stores wait time is 1 hour and than basically told can’t help and pushed off since I am not buying or upgrading.
Comcast I now understand why you are losing so many customers….you don’t care and just want to be paid.
We have been with Comcast for over 25 years and will be cancelling TV, internet and cell phone services. I will gladly pay same or more for better customer service. Customer service is what keeps customers happy and is worth every penny paid.
XfinityThomasA
Official Employee
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3.9K Messages
9 days ago
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