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enbykoda
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Sunday, November 9th, 2025 8:20 AM

Formal complaint, certified letter or legal dispute form?

Should I initiate the formal complaint process with Xfinity through a certified mail letter to Comcast Corporate or through the Send a Dispute form? I will proceed on to the FCC etc. from there if needed, but how does one submit an attempt to resolve issues with Xfinity/Comcast after 6+ months and so much lost time of failed efforts and false promises from live chat?

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XfinityBenjaminM

Official Employee

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2.7K Messages

3 months ago

 

enbykoda Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are not having a good experience with us and we'll do our best to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_97fe57

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1 Message

1 hour ago

 want to make a formal complain on line not through a dispute form.  I am fully paid on my phone and my land line hasn't been active for days since I paid the bill.

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XfinityMatthew

Official Employee

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1.4K Messages

Hello user_97fe57 Sorry to hear the phone is not working. The dispute form at https://www.xfinity.com/nod is the online option for making a formal complaint. But our team here on Xfinity Forums is a corporate team and can typically address a majority of account issues. We would be happy to look into the account to see what is going on with your phone. Please send us a direct message with your full name and the service address if you'd like us to take a look. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

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