Formal Complaints and Customer Service Resolution

There was routine maintenance being done in my area for the past week and a half. Once they began work, I started to get intermittent internet issues. Then they finished work on Friday February 13th at 10:40 AM. Since then, my internet has not returned to functioning. Then comes the absolute horrendous “customer service.” I don’t know how these overseas individuals are allowed to be agents. I had only 1 of the 6-10 different people seem as though they understood customer service. That was the first individual.

I agreed twice to have a technician be at my house between 8-10 pm, with me not getting home until 9 pm. However, I received the email confirmation of the appointment with the incorrect time. I need this timeframe honored, as I told them 100 times that I would not be home during this appointment time.

Lastly, I have 3 names of individuals I want formal complaints. One of these admitted on the phone they would not be providing customer service to me. Of these 3, two are supposed to be “supervisors.” 

Thank you for providing details into what has transpired. We are happy to look into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I have sent the direct message.

Just to be transparent! I have not had any real solutions to honor the mistake Xfinity created. I have been in contact with multiple individuals who are not willing to provide adequate solutions to there mistake.

It is appearing that I am being ignored at this point. Just continuing to keep the transparency going.