Fraud by Xfinity-Sanctioned Sales Rep -- Assessing Lawsuit Options

I first spoke with an Xfinity agent on this issue on 10/15/2025.  Today is 10/31/2025 and after several conversations, they are still looking into it.

After several conversations and being told Xfinity would look into this, they abruptly closed the case without explanation.  I have full transcriptions of their fraudulent statements.   Final bill from Verizon totals $2857.52.

I will file complaints with the FTC and BBB and [Edited: "Solicitation"].

@user_ljegpn - It looks like we never heard back from you when we reached out for an update on 10/18. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

This is a mis-representation for the sake of public visibility.  Xfinity has no interest in further communication on this subject.

I had multiple conversations with an agent from "Executive Resolutions" with "Corporate Escalations" who confirmed notes made by my original sales rep to payoff the Verizon cost of closing my account with them.   He said he would research this but then I received no further responses or attempts at communication.  I reached out multiple times leaving voice mail without response.  I then emailed and received an auto response indicating that my case had been closed.  Best guess is he found no evidence of a real promotion by Xfinity, the agent had made up the offer to close the deal, and Xfinity has no intent to making good with offers made by their agents.  

Given the pattern of this fraud evident on the internet, Xfinity also clearly is not taking sufficient steps to curb the fraudulent behavior of their sales agents.  I encourage anyone else similarly defrauded (without reconstitution by Xfinity) to join the Class Action Lawsuit against Comcast Xfinity Facebook group as we seek to obtain legal justice.  

I will also be filing complaints with the Better Business Bureau and Federal Trade Commission.  I just now paid out ~$2800 to Verizon that the Xfinity sales rep had promised to cover if I switch (I have a full transcript of our IM conversation).  The fact that Corporate Escalations confirmed the offer made by the rep but then made no movement for resolution or compensation (beyond waiving $100 of activation fees) is mind-boggling to me.

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We do apologize for any inconvenience, I show a few times we've asked for you to send us a direct message so we could investigate this for you and we have yet to receive that. We would really like to look into this for you, but we can't discuss any personal information on the public forum.

So, if you need immediate assistance please follow the steps above on sending us a direct message that my coworkers listed above