FRAUD: Over 3 weeks, my services have been pending cancellation 5 times as someone has fraudulently opened new services at my address

Thank you, but I've already called to have my services marked as not pending termination.  I was told fraudulent accounts #1, 2 and 5 were cancelled, but I couldn't get the Comcast supervisor to close fraudulent accounts #3 and 4 - instead he opened a ticket that no one has called me about.

My issue is why does Comcast keep allowing this to happen (i.e., 5 times over 3 weeks).  I keep telling them this is fraudulent, but no one resolves the issue.  I can't keep calling Comcast every time this happens.  

Would you like to give me the information for accounts 3 and 4 to check the status on any cancellations?

Can I send it directly to you?  All I have is my address - I don't know what names were used.

Can you help me to get someone to actually resolve the issue so that this fraud stops happening?  

That will be very helpful! We will be able to find them, user_5pkaap. For fraud, you would want to get our Customer Security Assurance team involved. They handle Identity Theft. This is their page that has the claim process link,

https://spa.xfinity.com/help/identity-theft?faq=identity-theft. This link shows the CSA teams hours of operation and contact information, https://spa.xfinity.com/contact-us. 

Feel free to send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

The CSA team hasn't helped.  I've already had conversations with them and the ticket that was opened with them had no resolution.