Frauded

Someone strategically scammed me out of my phone using xfinity information and xfinity assistance texts. Customer service is a joke and has not helped me one bit. I ended up in a store crying because I feel so defeated.

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XfinityJosephA

Official Employee

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2.4K Messages

20 days ago

Hello, @user_jaannan I can only imagine the exhaustion and overwhelming concern. Was the Xfinity store able to help and point you in the right direction?

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user_jaannan

Visitor

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4 Messages

They were very kind, but informed me that I had to call the fraud department. Which is who told me to go to a store.

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19 days ago

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XfinityJon

Official Employee

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1.6K Messages

Were they able to provide any additional or different contact information at the store?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

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user_jaannan

Visitor

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4 Messages

No, I am left with no answers. THEY SENT ME A CODE FROM XFINITY ASSISTANCE. No one cares about that peice. Just that I was scammed and liable for the phone.

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19 days ago

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XfinityPaula

Official Employee

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2.2K Messages

user_jaannan, I am terribly sorry that we left you feeling that way. I'm sure with being in your position not receiving help and each team telling you to go to the other for help is causing more frustration. Please let me help us get on the right path so that we can help resolve the invalid charges / changes on the account.

Did someone use your identity to purchase a phone or service with Xfinity? If so, what we need to do is submit an ID theft claim form: https://www.xfinity.com/idtheftclaimform

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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19 days ago

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user_jaannan

Visitor

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4 Messages

No someone posed as xfinity and called me telling me I needed to send my phone back using information only xfinity had.

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13 days ago

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Customer Service

user_jaannan

Frauded

XfinityJosephA

user_jaannan

XfinityJon

user_jaannan

XfinityPaula

user_jaannan

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