Contributor
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32 Messages
Fraudelent claim Customer Service complaint
I just spent the better part of an hour with Mohammad on chat who insisted he would get my newly increased bill down to a reasonable price. It had just gone up considerably and there was no explanation why except AI bot said it was a fee increase. He went on to say he had secured a good deal and it was still too high. I told him I did not need higher speed internet. He said I would get it "free." Then he wanted the IMEI number of my phone (I have separate cell service) and I refused to give it and he got aggressive saying I could not have the deal without giving that number. When I asked for a supervisor, the chat ended in the next few seconds "for inactivity." I am livid and want to scrap all of comcast at this point after decades of paying way too much. I need a reasonable price for the service.
Accepted Solution
XfinityMatthew
Official Employee
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2.2K Messages
9 days ago
Thank you again for reaching out. Glad we could get you a new deal. We're available 7 days a week for employee support between 6 am - 1 am ET should you have any other questions.
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XfinityNatalie
Official Employee
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1K Messages
14 days ago
Greetings, mrsf! Thanks for bringing this important experience to our attention. We never wish for you to go through any unpleasant encounter while attempting to lower your bill. Rest assured, you have reached the right team to further investigate this issue at hand. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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