Free iPad false advertisement

@XfinityMartyR​ yes first time when I got the new iPad , then another time which promised to take of it , then another time when I was bill after I cancel a service I couldn’t use and explain again what happened and she told me that the bill was zero and would reflect that in 48 hours and will send a return label by the end of the month. All of them lied, still got a fee for the rest of the payment for the free iPad and no refund for the months of no phone service. All I hear is lies and still never had any phone service on the iPad I was finally told that the model never was capable to use as a phone!!!!!!

Wow! @user_aqe4jk, I am sorry to hear about your experience, sounds extremely time-consuming, I'm sure I'd feel the same if I was in your shoes.

When completing your approval process for the order did you by any chance confirm the monthly recurring billing amount that is listed in the approval, before agreeing to the order?

No I never saw any recurring bill it was all done on phone and kept tell all was paying for was phone line and that iPad was free , I asked many times if it was free and kept saying it was free for all the monthly payments I got charged over 800 dollars when I was in the hospital and rehab from cancer and bad staff infection in my stay in hospital and my account was on hold til I got back to my home. Never put on hold til I got back to, so they gave me credit and a free iPad. Took advantage of me in my condition when all I was trying to cancel everything and then promised me new iPad with SIM card so I could be able to use when I was recovering to make up for all the charges I got. When I call and told them I can’t make calls , got the runaround and had to go back for more procedures and got back and told them again and again til I told them cancel and got a bill for the iPad and still pa for a phone service that never worked!!!!

Thank you for sharing that. We can then look into this further for you. May I please ask that you send us direct message with your full name and service address to get started? 

To send a direct message: 

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