1 Message
"Free" iPad
I reached on 9/25 regarding my Xfinity internet and cable service. I was told by the Rep that they were sending me a "free" ipad for being such a loyal customer. There is always a catch, right? I probed and probed and was advised this truly was a gift, I would only pay $55.83 for taxes and shipping/handling.
Then I just received a $63.96 MOBILE bill. I was never told I was being set up for a mobile account nor did I agree to one. Not only that, the bill includes a monthly fee for the ipad....
I connect via Chat as this seems to be the only way to tlak to someone and was told there is a $40 credit on my Tv/internet bill to over the $40 for the mobile bill. However, the billing statement shows up for $63.96. Billing is also set up on automatic payments which NOBODY has the ability to remove.
This is such a scam. I am livid and nobody can help, I am just getting passed back and forth between the mobile and internet team. I am ready to cancel all of my services with xfinity.
XfinityRoberto
Official Employee
•
1.5K Messages
15 days ago
Hello and welcome to Comcast! I am sorry for the confusion and inconvenience this iPad offer has caused you. @whatisactuallygoingon, you are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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