Free Peacock Premium

Great.  Message sent in the DMs

@XfinityFrank​ 

Can you help me out as well? I don’t see a chat box to send DMs in the upper right corner. I was just military verified and upgraded to diamond but I do not see any rewards on the page for a free peacock subscription.

DarkHadou10, Hey there! Congrats on being upgraded to Diamond tier status. We appreciate you for your service and for reaching out. We are the right place to go for help with seeing what's going on with that Peacock reward. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

@XfinityGabriel​ Hey thank you for getting me all set up. A ticket was open and the problem has now been resolved. If anyone has this similiar problem, don’t hesitate to ask here, they will take care of the problem. Thanks again everyone at Xfinity!

@DarkHadou10, I'm so happy we were able to get you taken care of. If you need anything in the future, please feel free to make another post, and a Digital Specialist will help you as soon as possible. I hope you have a great rest of your day. 

Hello @budeone, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Just did... Thanks 👍

@user_ffxdex  Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

I understand that you aren't seeing the Peacock Premium as an offer that you are able to redeem. Just to confirm, can you please attempt to log in here to check those rewards? It looks like you may have been trying an older website per the information you provided in your DM. 

This page says to go to your Xfinity Rewards account at https://www.xfinity.com/rewards, so I didn't think that was an outdated link. But anyway it redirects to the page you suggested here, and yes I signed in there, which redirects to this page, but no offer for Peacock Premium is offered there even though it shows I have Diamond status ("Find all your Diamond member benefits here").

I apologize, I didn't know that sending a DM to the support team, which was suggested as a solution to every user who posted here with the same problem, was against the guidelines.

Thank you for your help.

@user_ffxdex Let's review your account to figure why you cannot find the Peacock Premium reward as a Diamond member. Please respond to my direct message where we will continue our conversation going forward.