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pezzington
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Tuesday, August 11th, 2026 6:08 PM

Free Peacock streaming for Diamond members?

Hi, I've been an Xfinity subscriber for many years and am at Diamond status. From what I understand, we're supposed to have access to Peacock streaming, but I don't appear to. When I look at subscriptions, it seems I have to pay for the streaming services. Does the Diamond reward not actually exist anymore?

Thanks!

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7 days ago

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XfinityJamesC

Official Employee

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3.1K Messages

7 days ago

Greetings, @pezzington! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about our free Peacock Premium reward for Diamond and Platinum Xfinity Memberships. You have definitely come to the right place for assistance.

 

Depending on when you first reached Diamond status, you should have been given a free Peacock Premium reward that you could redeem and activate online. We also offer Peacock as a standalone paid subscription, as well as a bundled subscription with NOW TV, Xfinity StreamSaver, and a few other packages. If you have Peacock as a standalone paid subscription, we should be able to switch you from the paid version to the free version at the end of your current billing cycle. If your Peacock subscription is part of a package, we may need to take a different approach. Can you tell me a little more about your Peacock subscription? Do you have StreamSaver or NOW TV, or are you paying for Peacock as a standalone subscription?

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pezzington

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Hi, I don't currently have a Peacock subscription and don't think I was aware of it when I reached Diamond status. Is it possible to grant me the subscription now?

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7 days ago

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XfinityDemitrius

Official Employee

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2.9K Messages

The Peacock Premium streaming service is complimentary to our Xfinity Diamond and Platinum Xfinity Membership members @pezzington. You would need to redeem online and follow the redemption steps for this benefit. Could you please visit https://www.xfinity.com/membership, sign in using your primary Xfinity ID, and review your available rewards? You should see the Peacock Premium along with a wide variety of other rewards.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 days ago

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pezzington

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@XfinityDemitrius​ Hi, I don't see the Peacock Premium on the membership page as an available award. Perhaps I didn't redeem in time? Would you be able to add it back in? From that page I can confirm I do have Diamond status.

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7 days ago

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XfinityDemitrius

Official Employee

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2.9K Messages

We can certainly help review the account and see what options are available @pezzington. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 days ago

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pezzington

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@XfinityDemitrius​ Thank you! Chat messsage sent.

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7 days ago

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