Frequent false commitments and frustrating support

Over the past month, I have been in touch with multiple agents to resolve a billing issue. Three agents have assisted me with my orders. However, what is incredibly frustrating is that none of the newly created orders are appearing in the system. Each time I raise a concern about an order ID, the agent creates a new order. As a result, I now have three orders and one complaint ticket – yet none of these order IDs or ticket IDs are available in the system.

I have screenshots of all the chat interactions with the agents, including the order IDs, but I am at a loss as to what kind of system you are using, as no agent seems to have any updates on any of the orders or even the ticket. This level of support is absolutely unacceptable.

Please let me know the appropriate email address where I can share the screenshots and order details for further investigation. I’ve never experienced such poor service, and I expect a swift resolution.