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user_aqh94g
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1st Reply

2 Messages

Sunday, October 27th, 2024 2:01 PM

Frequent outages!!

Why is my area having so many outages?? When the issue is finally resolved, we are notified that the problem is resolved!! Then why does it continue to happen again and again?? Please fix it!! This is unacceptable!!!

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26 days ago

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user_4d71dd

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5 Messages

27 days ago

Same here. Never any reason given. I’m suspicious that it is being caused by the fiber optic installation AT&T has been doing in my community for the last two years. The problems started then. The utility boxes in my neighborhood are not labeled, but I have gone to check them wen outages occur. The last time an Xfinity service technician was in front of one of the boxes. He told me they have been installing new processor cards and that they have been causing problems. They have replacements, but not enough coming in fast enough to replace all the problem cards. It sure would be nice to get to the bottom of this and learn what the truth is.

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XfinityBenjaminM

Official Employee

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1.6K Messages

@user_aqh94g Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry to hear of the interruption of service you are going through. We recommend going to our Xfinity Status Center (https://www.xfinity.com/support/statusmap), this is the best place to check for updates as our Maintenance Team continues to work on restoring services in your area. This is also the first place the Estimated Time of Restoration will be posted.

Also, please wait to send a Direct Message until you are invited. We mention this due to our Forums Guidelines, and it is a violation to send an Unsolicited Direct Message to an Official Xfinity Employee.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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27 days ago

user_aqh94g

2 Messages

27 days ago

Whatever is causing this , it’s unacceptable! 
The first notice I received earlier this morning said it would be resolved by noon -  now they say 10pm!!! We are flying out in vacation tomorrow morning and we can’t even print out our tickets! I’m seriously thinking of switching to another service. The same thing happened just two weeks ago. 
No service all day long!!

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XfinityAngie

Official Employee

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1.4K Messages

 

user_aqh94g, Hello, and thank you for reaching out to Xfinity Support. I know it can be stressful to have service issues in your area. We would like to do everything we can to help you with this. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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EG

Expert

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107.1K Messages

26 days ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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