Frequent Outages!

I’ve had weekly interruptions for at least 4 months now. I’ve had no explanation on why just the text messages saying there’s a problem! You would think for $117 a month I would get some kind of credit or explanation on why my services keep dropping. My wife constantly complains about not being able to work. Tried the annoying automated Xfinity assistant and phone system. What’s going on!?!?

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XfinityAdrienne

Official Employee

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1.6K Messages

24 days ago

Good Morning, @user_o6s0ld! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your services, and the continued interruptions. I do know how important it is to have a solid connection while working from home, and I would be more than happy to look into the details with you.

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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user_hl0cj1

Visitor

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1 Message

@XfinityAdrienne

ill try that

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16 days ago

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XfinityShawn

Official Employee

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2K Messages

user_hl0cj1 Sounds like a plan, and we will be awaiting your DM.

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