Visitor
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1 Message
Frustrated
10:38 pm
I’m very frustrated with Xfinity. I have been a loyal customer for a few years. Transferring service to my new house has been a headache. There is absolutely no way to make a phone call, I can only talk to “live agents” and my issues never get resolved. I haven’t had WiFi in the home for over a week. I was scheduled for a tech appointment finally, they never showed up and when I reached out to xfinity agent to ask why, I was told I never had an appointment on my account? It’s been miserable trying to talk to employees and I am strongly considering switching to Verizon fios. This has been the worst experience with any company in my life
XfinityDemitrius
Official Employee
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2.1K Messages
7 days ago
Hey @user_6d2rv2, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help go over the account and troubleshoot to see if we can get you online and connected.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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