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user_0cag87
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2 Messages

Friday, March 6th, 2026 2:16 AM

Frustrating support with no escalation

Hi! I am experiencing repeat service issues. I restarted the gateway multiple times. I unplugged my modem multiple times. I am on my third new modem. A service tech has come to my house three times. There has been no resolution. How do I get this situation esalated to a line engineer to see if there’s an issue to the dropped line going to my house? I also heard many times there may be issues with the node that is located in our neighborhood. Maybe there are too many users so the node can no longer support the demand. Has anyone experienced this or have any ideas on how I can be heard and felt like a valued customer?

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2 hours ago

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Again

Expert

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33.7K Messages

3 hours ago

Moved to Customer Service.  Not Guidelines related.

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XfinityAbel

Official Employee

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59 Messages

2 hours ago

Thanks for posting on our Xfinity Forums @user_0cag87, and thank you @Again for moving the post to ensure we can provide the necessary support. We want to do everything we can to assist with the service related issues. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

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Again

Expert

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33.7K Messages

@XfinityAbel​ 

You are quite welcome!  😊

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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